Welcome to the technical support and service section of Philotronix's
website. In order to provide the highest level of service to our customers and
resellers, we have organized this section into several sub-sections.
If you are currently experiencing problems, you may first want to look into
our set of Frequently Asked Questions and Answers. This is often the fastest
way to solve simple problems.
If your question is not addressed in the FAQ section, you can easily send us
an e-mail message outlining the problem to the address at the bottom of this,
and every page. We typically respond to e-mail within four hours of its
receipt and often within the hour. Some problems, however may require testing,
in which case we will contact you via return e-mail to advise you of the
You may also fax your questions and/or problem description to our technical
support team at the number on the bottom of this page. Faxes are usually
answered within four hours of receipt. When faxing your problem description,
please be sure to include the following information in your fax: Name, Company,
Address, Telephone, Fax number, Email address, Domain name and/or username,
Operating System, and Symptoms of the problem.